1. What currency are the prices listed in?
The prices quoted are based on New Zealand Dollars (NZ$).

2. What is your pricing policy?
Our advertised prices are NETT.  Shipping cost will be charged separately based on the shipping package selected and the weight of total items purchased.
 It is important to note that the quoted price does not include any duties or taxes that your country may impose on imported products.  Once your order is shipped, you will be responsible for any duties & taxes charged by your local customs office.  If you have any questions, please email to support@spider88.co.nz.

3. Do I need to sign up as a member to make a purchase?
No, it is optional.  However, as a member it will convenient your next purchase as your details is recorded in our database.  In addition, we can keep you updated on the special promotions that we hold.

4. What mode of payment is accepted?
We accept payment Online by VISA, Mastercard, AMEX credit cards and Paypal account as well as Internet Banking Transfer directly into our account:

5. Is my payment online secure?
Our online service provider is Paypal.  You will be directed to their website once you choose to pay online.  Your financial information is securely stored in  Paypal’s server and Spider88.com will not be able to access to your credit card information.

6. Is there any warranty for the all the products advertised in the website?
Yes, they come with full local manufacturer’s warranty.

7. How do I know the items that I ordered is being shipped and the time of arrival?
You will receive our email confirmation once you order online.  Follow by an email indicating the tracking number and the link to the shipping company website to track your shipment.  The arrival time of your order depends on the shipping package selected, item(s) selected, and your shipping location.

8. What s the shipping rate?
There are 2 shipping package (rates): ‘Standard’ and ‘Express’.   ‘Standard’ shipping rates delivery will take 4 to 6 working days while ‘Express’ will take 2 to 3 working days.
Shipping rate is calculated based on the preferred shipping package you choose and the weight of the total order.  You will be able to see the total shipping charges prior to the completion of your order.

9. How do I make enquiries about my order?
You can email us at support@spider88.co.nz regarding your order.

10. What if the product that I purchased is defective?
If the product that you purchased is defective, you can send in to the authorized manufacturers for repair together with your warranty card and/ our invoice.  The other alternative is to use our Concierge Repair Service.  Please click on this link to find out more http://www.spider88.com/RepairService .