1. What currency are the prices listed in?
The prices quoted are based on Singapore Dollars (SGP).

2. What is your pricing policy?
Our advertised prices are NETT, inclusive of GST. No other additional charges will be imposed to the final amount.

3. Do I need to sign up as a member to make a purchase?
No, it is optional. However, as a member it will convenient your next purchase as your details is recorded in our database. In addition, we can keep you updated on the special promotions that we hold.

4. Do you accept orders & delivery services outside Singapore?
No, we are currently serving the local customers. However, you can email us at sales@spider88.com for your enquiries.

5. What mode of payment is accepted?
We accept payment Online /Paypal /Nets upon delivery or 12 months instalment. Instalment plan is offered by DBS with a minimum purchase of $500, settlement upon delivery via DBS or POSB VISA /Master credit card.

6. Is my payment online secure?
Our online service provider is Paypal. You will be directed to their website once you choose to pay online. Your financial information is securely stored in Paypal’s server and Spider88.com will not be able to access your credit card information. 
 

7. Is there any product warranty for the handphones?
Yes, they come with full local manufacturer’s warranty.

8. Why is the trade-in value of my phone not deducted from the total check out amount?
The trade in list in our website states the estimated prices of all trade in phones. We will access the phone condition and determine the actual trade in value when we deliver your purchase to you. Please note that if we accept the used phones from you, we will either nett off from your purchase or pay you cash.

9. Do I need to be present when the delivery is made?
Yes, it is best if you are present to receive the goods. Alternatively, you can also appoint a recipient to receive the goods on your behalf. Upon delivery, we will request for you or your recipient’s photo ID for verification.

10. What if my handphone model is not listed in the trade in list?
You can send us an enquiry by email to support@spider88.com or call us at our hotline: 6250 0808. We will get back to you on the estimate trade in price of your used phone.

11. How do I make enquiries about my order?
You can call us at our sales hotline: 6250 0808 or email to sales@spider88.com regarding your order.

12. What can I do if I cannot find a certain handphone model /accessory?
You can go to Can’t Find A Product? In our home page and fill up the e-form provided. We will try our best to find the product for you.

13. What if the product that I purchased is defective?
If the product that you purchased is defective, you can send in to the authorized manufacturers for repair together with your warranty card and/ our invoice. The other alternative is to use our Concierge Repair Service. Please click on this link to find out more http://www.spider88.com/RepairService.aspx